Management System Policies
Company: TGM Grading S.r.l.
Effective Date: January 2024
Version History
| Version | Date | Description | Author | Approved By |
|---|---|---|---|---|
| 1.0 | 01/01/2024 | Initial document creation | Management | CEO |
| 2.0 | 03/07/2025 | Annual review and update | Alberto Trussardi | Management Board |
1. Purpose and Scope
This document establishes the management system policies of TGM Grading, defining our commitment to quality, customer satisfaction, and continuous improvement.
These policies apply to all operations, employees, and stakeholders involved in our grading and authentication services.
Our management system is designed to ensure consistent service delivery while meeting regulatory requirements and industry best practices.
2. Integrated Management System
TGM Grading implements an integrated management approach that encompasses:
- Quality Management - ensuring consistent, accurate grading services
- Customer Relationship Management - prioritizing customer satisfaction and feedback
- Risk Management - identifying and mitigating operational risks
- Information Security - protecting customer data and business information
- Environmental Responsibility - minimizing our environmental impact
- Occupational Health and Safety - ensuring a safe workplace for all employees
This integrated approach allows us to efficiently manage all aspects of our operations while maintaining the highest standards of service quality.
3. Our Commitments
TGM Grading is committed to:
- Providing accurate, consistent, and transparent grading services
- Maintaining the highest standards of professionalism and integrity
- Continuously improving our processes and methodologies
- Investing in employee training and development
- Listening to customer feedback and addressing concerns promptly
- Complying with all applicable laws, regulations, and industry standards
- Protecting the confidentiality and security of customer information
- Operating in an environmentally responsible manner
- Fostering a culture of quality and excellence throughout the organization
4. Quality Objectives
Our quality objectives are established annually and reviewed regularly to ensure alignment with our strategic goals. These objectives are measurable, monitored, and communicated throughout the organization. Key performance indicators are used to track progress and identify opportunities for improvement.
5. Teamwork and Collaboration
We believe that excellence is achieved through teamwork and collaboration. Every employee plays a vital role in maintaining our quality standards and contributing to our success. We encourage open communication, knowledge sharing, and continuous learning at all levels of the organization.
Last Revision: 03/07/2025 | Version: 2 | Author: Alberto Trussardi